Vision
To be a reliable and responsible partner that combines tradition with innovation and brings quality and sustainable solutions for today's and tomorrow's world. We want to be a company that people can rely on - not only thanks to the quality of our products and services, but also thanks to an approach that is based on fairness, respect and long-term thinking.
Mission
To act responsibly towards customers, employees, communities and nature. To build healthy and fair relationships within the company and externally. To constantly improve - to learn, innovate and adapt to changing needs. To provide high-quality and functional products/services that make life easier and give meaning.
Values
Product quality - we guarantee product quality with certificates
- We are the holder of ISO 9001:2000 certificates and a number of quality awards for our products. We are constantly working to standardize their quality.
- We guarantee the parameters of our products according to agreed references, technical values and established standards.
- We harmonize product quality with price and business terms.
- By specifying work procedures and corporate culture, we reduce the likelihood of complaints. If they do occur, we respond to them within two business days. We resolve even the most complex cases within 30 days (from the completion of the documents). Fast processing of complaints is our priority.
Openness of guarantees - we have a transparent business policy
- We openly present the guarantees provided to customers and respond to the comments received.
- In business cooperation, we apply the categorization of price and other business terms.
- We try to eliminate conflicts of interest in our own distribution network. Where possible, we guarantee the protection of our contractual partners' clients.
Permanent innovation - we innovate and expand our offer
- We evaluate customer suggestions to expand our offer of products and services.
- We monitor the product life cycle and innovate the catalog offer.
- We expand the range of custom products and their applications.
- We invest in the acquisition of modern technologies and the development of new products. We are increasing production capacity and strengthening our market position.
Responsibility to employees and society - we feel responsible for the region and society
- We care about the motivation and continuous professional growth of our employees.
- We support schools and selected sports and cultural activities.
Responsibility to nature - we respect ecological aspects
- We meet the demanding criteria of the European Union for environmental protection.
- By investing in wastewater treatment and energy, we have solved the main problems associated with environmental pollution.
- We do not exceed any of the established limits for the purity of wastewater and air.
- In paper production, we use secondary resources, especially waste paper and waste paper.
A long tradition and excellent market position give customers a guarantee of quality and reliability, which we follow up with continuous improvement and cutting-edge innovations.
The exceptional experience of our employees is a key factor on the way to full customer satisfaction.
KRPA Holding, a.s.
